1. How can I place an order?

You can order directly from our website, WhatsApp, call us, or visit our shop at Diamond Plaza
2, Ground Floor, Shop No. 15

Ordering Via Website

Step 1: Browse Our Collection
Visit our website at midasflowersdelivery.co.ke.
Explore our categories, including Flower Arrangements, Gift Baskets, Plants, and Special
Occasion Gifts.
Click on a product to view details, pricing, and customization options.

Step 2: Select Your Product
Choose the size or type of arrangement (if applicable).
Add extras like chocolates, balloons, or greeting cards (optional).

Step 3: Add to Cart & Review Order
Click the “Add to Cart” button.
Once you’ve added all items, click on the shopping cart icon to review your order.
Double-check your product selection and total price.

Step 4: Enter Delivery Details
Provide the recipient’s name, address, and contact number.
Choose a delivery date and time (if applicable).
Add Special Card Message
If sending flowers as a surprise, mention it in the special instructions.

Step 5: Proceed to Checkout & Payment
Select your preferred payment method (Credit/Debit Card, Mobile Payment, etc.).
Enter your billing information (if different from the recipient’s).
Review the total cost, including delivery fees.

Step 6: Confirm & Place Your Order
Click “Place Order” to finalize your purchase.
You will receive an order confirmation email with a summary and tracking details.

Step 7: Track Your Order
We’ll send updates via email or WhatsApp.

2. Can I customize my flower arrangement or gift?

Yes! We offer custom arrangements and personalized gift options. Let us know your preferences
for flowers, colors, or special add-ons, and we’ll create something unique.

3. Do you offer same-day delivery?

Yes, we provide same-day delivery for orders within Nairobi and next day deliveries for other
towns in Kenya. For urgent deliveries, please contact us directly to check availability.

4. Can I include a message with my flowers or gift?

Absolutely! You can add a personalized message at checkout, and we will include it on a
beautiful card with your order.

5. Where are you located?

We are located in Nairobi, Parklands, Diamond Plaza 2, Ground Floor, Shop No. 15

6. What areas do you deliver to?

We deliver to all towns within Kenya. If you’re unsure whether we cover your location, feel free
to contact us. Delivery fee varies depending on the location.

7. What are your delivery hours?

We typically deliver between [Weekdays 9am-6pm, Saturday 9am-4pm, and Sunday (Closed)].
If you need a specific delivery time, let us know, and we’ll do our best to accommodate.

8. What happens if the recipient isn’t home?

We always make a call to confirm availability before dispatch unless it’s a special request to be a
surprise.
If we make the delivery and the recipient isn’t available, we will:
 Leave the flowers/gift with a neighbor (if permitted).
 Attempt redelivery (additional charges may apply).

9. Can I schedule a delivery for a specific time?

We offer timed deliveries for an additional fee. Contact us in advance to make arrangements.

10. What payment methods do you accept?

We accept credit/debit cards, mobile payments, and cash (for in-store purchases).

11. What if I need to cancel or change my order?

Cancellations or changes must be made at least 48hrs before the delivery date. Refunds depend
on how much preparation has already been done.

12. What if my flowers or gifts arrive damaged?

We take great care in our packaging, but if anything arrives damaged, please contact us within
[24hrs], and we will arrange a replacement.

13. Do you offer flower subscriptions?

Yes! We have weekly, bi-weekly, and monthly flower subscription plans for homes and offices.
Let’s connect on WhatsApp to get more details

14. Do you handle corporate or bulk orders?

Yes, we offer corporate gifting and bulk orders for events, offices, and special occasions. Let’s
connect for a custom quote.

15. Can you deliver for weddings, birthdays, or special events?

Absolutely! We provide floral arrangements, tents, chairs, linens and gift packages for weddings,
birthdays, anniversaries, and other events. We also offer event planning services

16. Do you offer gift-wrapping services?

Yes, all our gifts come beautifully wrapped, and we can add special wrapping upon request. You
can also provide your gift and we will wrap it for you.